Submit a Support Request

Note: We strive to respond to requests within three business days. This time may vary Based on demand and time of semester. Please use the ticket system for all inquiries.

Access Request: Success Tools

Access to success tools and software in following list (supervisor approval is required):

  • Navigate
  • AriesWeb comments access (Student Advising Notes)
  • Advising listserv 
  • Advising @ CSU website
  • “Advising Network” in Microsoft Teams
  • Orientation Dashboard
Submit an event to Advising Calender
  • All events posted on the CSU advising events calendar must be open to the CSU community and the public.
  • Events sponsored by a CSU center, college, department, institute, program, or a recognized student club or organization
  • Single day events (multiple day events may be posted on the opening day, with multiple day entries posted at the discretion of the calendar administrator based on space available)

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Presentation or Training/Meeting Request

Submit a request to: present at a training or meeting; a topic recommendation for training or meeting; a request for a department training

Some past examples: best practices for advisors, resources available on campus (food pantry, etc.) 

Navigate Troubleshooting Support

Navigate is the workflow technology tool to target intervention and coordinate campus-wide student support:

  • Access to Navigate
  • Navigate Location or Service add / change / delete
  • Calendar sync issues
  • Adjustment to role permissions
  • Onboarding new user
Offboarding

Remove access to success tools and software after leaving CSU or switching roles.

Communication
  • Updates/Reminders to the Advising Network
  • Subscribe/unsubscribe to Advising at CSU listserv
  • Add to Advising Network Teams