Note: We strive to respond to requests within three business days. This time may vary based on demand and time of semester. 

Login to your account through Freshservice ticket system to update an existing ticket or refer to a previous one.

How to resource for ticket system 

Access to success tools and software in following list (may require supervisor approval):

  • Navigate
  • AriesWeb comments access (Student Advising Notes)
  • Advising listserv and website
  • “Advising Network” Microsoft Team
  • Orientation Dashboard
  • Offboarding
  • All events posted on the CSU advising events calendar must be open to the CSU community and the public.
  • Events sponsored by a CSU center, college, department, institute, program, or a recognized student club or organization
  • Single day events (multiple day events may be posted on the opening day, with multiple day entries posted at the discretion of the calendar administrator based on space available)

.

Submit a request to: present at a training or meeting; a topic recommendation for training or meeting; a request for a department training

Some past examples: best practices for advisors, resources available on campus (food pantry, etc.), Navigate availability setup, Navigate Campaigns

 

Navigate is the workflow technology tool to target intervention and coordinate campus-wide student support:

  • Calendar sync issues
  • Adjustment to role permissions
  • Onboarding new user
  • Availability setup
  • Campaigns
  • Updates/Reminders to the Advising Network
  • Subscribe/unsubscribe to Advising at CSU listserv
  • Add to Advising Network Teams
  • Questions about any communications from Advising Training and Development (meetings, updates, announcements, etc.)