CSU supports EAB Navigate with the few staff working on training and systems for EAB Navigate out of the Collaborative for Student Achievement partnering with staff in each college.
CSU Help Desk (Tier 1):
CSU Help Desk can pull up additional resources about using the system, including setting up calendar sync. with Outlook.
- Submit a ticket at https://helpdesk.colostate.edu/ (must be logged into CSU network or VPN to access). Click the “Advising Training and Development Services” request type
- Email: help@colostate.edu
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970-491-7276, CSU Main Help Desk, Central IT Help Desk Resources
- Central IT Support Resources for Navigate
- Advising Technology User Guide (updated Summer 2021) – Navigate, ARIESweb, and outreach tutorials
- Early Performance Feedback (EPF) Instructional Guide – Fall 2021
Advising Training and Development Staff (Tier 2):
Can help with system bugs, new ways to use the system, note-sync, and connecting with the vendor (EAB)
- Supervision: Latoya Noel and Sean Wernert
- Advising Systems Training and Primary Support:
- Latoya Noel, Assistant Director of Advising Training and Professional Development
- John Heisel, Advising Operations Coordinator
- Advising Systems Technical Support: Mike Brake, 970-491-7945
Helpful Links for Advisors